Guests sleep in glass-roofed igloo rooms in the middle of the forest, and some rooms have a private sauna or an outdoor hot tub. The hotel stands in Santa Claus Village on the Arctic Circle and belongs to Santa's Hotels, a Finnish family-owned chain in Lapland. The village activities are close by, along with reindeer and husky experiences, snowmobile safaris and skiing. The Ounasvaara and Arctic Circle hiking areas are reachable by car or bus.
Breakfast is included in room rate. On site there is an à la carte restaurant, Arctic Eye, and a lobby bar. Parking and Wi-Fi are free, with a limited number of heating posts in winter. Pets are welcome and the building is non-smoking. There is no pool or gym. The airport is about 5 km away and the railway station about 10 km. A Northern Lights alert is available to guests on a tablet.
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