Founded in 2013, the consultancy designs and delivers customer service development projects for businesses and public-sector organisations. Work covers strategy, processes, technology use, and recruitment and mentoring of key people. It is independent of technology vendors and service providers, without resale agreements.
The Customer Service Academy offers online training. The company also publishes an annual market report on customer service outsourcing. Clients have included VR, Alma Media, Reima and the Association of Finnish Municipalities.
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