Training for management, supervisors and staff uses the company's Realized concept. Topics include leadership, management teams, customer service, sales, purchasing, negotiation, teamwork, mentoring and mindfulness. Customer service training covers customer experience, service attitude and handling complaints.
Delivery includes in-person and remote sessions, long programmes, short courses and open events, for small groups or large audiences. Tools include DISC profiles, customer surveys, service quality mapping, mystery shopping and facilitation. The Extended DISC assessment tool and related certification are also offered.
Attended or commissioned training? Review the content and delivery on Suomi Guide.
