The customer experience consultancy supports strategy, customer understanding, operating models and capability development. Methods include customer journey mapping, service design and feedback follow-up. Founder and managing director Kari Korkiakoski has written books on customer experience.
It offers measurement tools, research and an AI interviewer for gathering feedback. Its academy runs online courses, webinars and tailored in-house training. The CEM Day event has run since 2018. The entrance is wheelchair accessible.
Developed customer experience with this partner? Describe the cooperation below for other organisations.
