Customer experience consulting includes CX audits, benchmark surveys and analysis of organisational capabilities. Services cover customer listening, reputation, relationships and customer data management. AI services include solutions, training and staff keynotes, plus readiness for automated machine customers.
Customer and employee experiences are developed through LEGO Serious Play workshops and the CX Play method. CX Masterclass training and personal customer-facing skills coaching are available. The company operates CXPA Finland and publishes the Customer Experience book series. The office is at HSL's head office premises.
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