The pharmacy is across Kajaanintie from the university hospital. It is open every day of the year, including Sundays and public holidays with shorter hours. Staff advise on all matters related to medicine use, and drug interactions are checked with a real-time program. Medicines are swapped for cheaper parallel products when the prescription allows it.
Services include compounding of non-commercial medicines, usually ready in 1 to 3 days, and a medication check that covers overlaps and suitability for older people. An inhalation technique check takes about 10 to 15 minutes by appointment. Dose dispensing comes in sealed daily pouches for two weeks at a time, though new dose-dispensing customers are not accepted. Household medicine waste is accepted free of charge, but medicines cannot be refunded. There is free parking around the pharmacy and an induction loop for hearing-impaired customers, and the car park and entrance are wheelchair accessible.
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