Founded in 2010, this software company develops AI-powered customer service tools. The software classifies and routes tickets, suggests replies and brings together email, chat and social channels. A chatbot can hand conversations to a person, while analytics track interactions and response times.
An open API supports CRM and call centre integrations. Cloud hosting is in the EU with TLS/SSL encryption. Other products cover preparedness exercise simulation, rolling stock maintenance, crisis communication and an intranet. The entrance is wheelchair accessible.
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