The company offers a cloud-based tool for measuring customer, employee and event experiences through emotions. Developed with university partners, it examines the positive or negative quality, intensity and controllability of feelings. It can be combined with other satisfaction measures.
Respondents complete surveys on their own phone, tablet or computer without downloading an app. The service can connect to CRM systems through integrations and process automation. Reports support experience development, and the solution caters for organisations of different sizes.
Used the tool to measure experiences? Share your experience of using it in the comments for other organisations.
