The trade union represents private service-sector workers such as shop assistants, cleaners, waiters, cooks, security guards and property maintenance staff. It negotiates collective agreements and supports members with pay, working hours, annual leave and dismissal matters.
Shop stewards and employment advisers assist members. Services include access to an unemployment fund, career support and training. The online member service handles contact updates, membership payments and unpaid leave notifications. Members have an online learning platform, and student membership is available.
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