Invoices and payment documents

When you order a paid service on SuomiGuide, you receive two important documents: a written offer and an invoice. Here is what they contain and what to do if something is unclear.

Who sends the invoice?

The invoice is sent by our partner Madloba Consult LLC, Tbilisi, Georgia. It comes after you have accepted the offer in writing. The party to the invoice and the contract is Madloba Consult LLC.

What do the offer and the invoice include?

• The services that were agreed, for example a premium listing.
• The period of the service.
• The price and currency (USD or EUR).
• The payment term and bank details.

Together, the offer and the invoice show what you have bought. Keep both. The version of the terms in force on the day you accept the offer applies to your order.

Before you pay

• Check that the amount and the services on the invoice match the offer.
• Pay within the term stated on the invoice. If the payment does not arrive in time, the offer lapses and the service does not start.
• Bank charges and currency conversion are paid by the payer. The amount received must match the invoice.
• Unless the offer says otherwise, prices do not include taxes that your business must pay under the law of its own country.

Need more details or a correction?

If there is a mistake on the invoice, or you need more details for your accounts, write to [email protected]. Include the invoice number and the name of your business. We will reply as soon as we can.

How to pay: How to pay for advertising and services. Payments are not refunded, read more: Can I get a refund or cancel the service?. All terms: Terms for Paid Services.

Related

• How to pay for advertising and services
• Can I get a refund or cancel the service?
• Terms for Paid Services
• Legal Information

Sources

• Terms for Paid Services (SuomiGuide)
• Madloba Consult LLC (madlobaconsult.com)