Can I get a refund or cancel the service?

Before you order, it is good to know how paid services end and what happens to your payment. Here are the key points in short.

Can I get my money back?

No. Payments for paid services are not refunded, also if you stop using the service before the end of the period. This does not limit rights that you have under mandatory law.

That is why everything is agreed in writing in advance: services, period and price. Read the offer carefully and ask about anything unclear before you accept it. The contract is concluded when you accept the offer, and the service starts when the payment has arrived.

Can I cancel the service?

• The service does not renew automatically. You do not need to cancel anything.
• When the period ends, your listing automatically returns to a standard free listing.
• The listing stays in the catalogue with all its information and reviews.
• If you want to continue, you receive a new offer and a new invoice.

What if the service does not work?

If a premium feature does not work because of our fault, write to [email protected]. Include the invoice number, the name of your business and what does not work. We will fix it as soon as we can. Our liability is limited to the amount paid for the current period, except in cases of intent or gross negligence.

When a service can be ended

If the terms for paid services are broken seriously or repeatedly, the service can be stopped after a written notice. In that case, too, the payment is not refunded.

Good to know

Paid services are for businesses only. They are governed by the law of Georgia, and we first try to solve any issue by email. All terms are on the Terms for Paid Services page.

Related

• How to pay for advertising and services
• Invoices and payment documents
• What paid services are there for businesses?
• Terms for Paid Services

Sources

• Terms for Paid Services (SuomiGuide)
• Terms of Use (SuomiGuide)
• Madloba Consult LLC (madlobaconsult.com)