Plastic Surgery Center: decisions and patient rights

Short answer

When checking Plastic Surgery Center, distinguish the company's website from an official decision. According to Lupa- ja valvontavirasto, healthcare services at the Helsinki Aleksanterinkatu units of Plastic Surgery Center Helsinki Oy and Plastic Surgery Center Tampere Oy were ordered suspended on 9 September 2026. The check on 13 November 2026 did not establish an official source confirming a subsequent resumption of services.

What did the September announcements cover?

The authority's announcement of 11 September 2026 identifies units on Aleksanterinkatu in Helsinki. Tampere in a company's name does not place the unit named in that announcement in the city of Tampere. Keep three details separate: the company, the unit's address and the service covered by the decision.

In its 18 September announcement, the authority reported serious deficiencies in areas including medication management, patient records and hygiene. The same announcement says the person responsible largely denied the shortcomings. These are the authority's published account of the inspection and the response given during it.

Patient records were the subject of a separate decision

On 13 October 2026, the Office of the Data Protection Ombudsman announced a EUR 20,200 administrative fine for Plastic Surgery Center Helsinki Oy. It said the company had failed to provide a patient's records despite an order to do so. At the time of that announcement, the fine decision was not legally final.

This concerns access to patient records. It is a separate matter from the September suspension of healthcare services. When choosing where to take your own question, distinguish a request for records, a concern about care and a possible compensation claim. This helps you describe the issue to the appropriate recipient.

Check the provider and professional separately

The authority's JulkiSoteri public service opened on 27 October 2026. It provides registry information about private service providers and service locations. In its announcement of 2 November, the authority said the initial information available was still limited and would be developed gradually.

JulkiTerhikki provides information about healthcare professionals' practice rights. Search using both first and last names or a registration number. Use the professional's full name as it was given to you.

A professional's right to practise and a company's service location are different checks. Keep both in your own notes.

How can I obtain my patient records?

Kanta's guidance says errors in information displayed in MyKanta must be addressed with the social or healthcare unit that recorded it. Kanta Services does not itself correct a provider's clinical entries. First open the relevant appointment and compare its date with the visit you are asking about.

For a written request, identify the provider, appointment date and the particular document or incorrect entry. Keep the request and response together. Use the channel designated by the provider for patient-record matters so sensitive information reaches the appropriate handling process.

Who advises patients about their rights?

Helsinki's patient ombudspersons also advise patients of private healthcare services located in Helsinki. The city's page explains the service's responsibilities and contact channels. An ombudsperson helps clarify patient rights but does not have access to patient-record systems.

The Suomi.fi patient-rights guide distinguishes an objection to the person responsible for the care unit from a complaint to the supervisory authority. Set out events chronologically and explain the question you need answered. Missing documents and dissatisfaction with treatment by staff are different issues even when they concern the same appointment.

These routes were checked against Kanta, Helsinki, Suomi.fi and the Patient Insurance Centre on 13 November 2026.

How does a patient-injury claim proceed?

The Patient Insurance Centre, or PVK, handles notifications of personal injuries arising from healthcare. Notifications must be submitted in writing on its form, electronically or on paper. PVK says it obtains the medical records needed for its decision directly from healthcare providers.

Identify the provider, when the events happened and, in your own words, the injury you suspect. PVK's instructions say it cannot retrieve your information from MyKanta, so you must describe the events in the notification. Eligibility for compensation is assessed separately under the relevant legal criteria.

Identify the location before travelling

Plastic Surgery Center's own contact page lists locations in several cities. An address helps identify a unit, but a contact listing does not establish that a suspension has ended. For written enquiries, request the company's name and the address of the unit concerned.

Browse local services in SuomiGuide's Helsinki directory and Tampere directory. Its Turku public health-centre directory is a separate listing of public facilities.

Sources

Checked on 13 November 2026.

• Lupa- ja valvontavirasto: keskeytys, 11.9.2026
• Lupa- ja valvontavirasto: tarkastushavainnot, 18.9.2026
• Tietosuojavaltuutetun toimisto: seuraamusmaksu, 13.10.2026
• Lupa- ja valvontavirasto: JulkiSoteri, 2.11.2026
• JulkiTerhikki
• Kanta: OmaKanta ja virheiden korjaaminen
• Helsingin kaupunki: sosiaali- ja potilasasiavastaava
• Suomi.fi: potilaan oikeudet
• Potilasvakuutuskeskus: epäiletkö potilasvahinkoa
• Potilasvakuutuskeskus: vahinkoilmoitus
• Plastic Surgery Center: yhteystiedot, yrityksen oma sivu