POP Vakuutus: contacts and the Oma Palvelu portal
You can handle personal POP Vakuutus insurance matters through Oma Palvelu or customer service. For a claim, begin with the instructions for that type of incident: the insurer says some cases are handled directly through a partner. Policy documents are available after signing in.
Choose the right contact
Official contact details and hours were checked on 13 November 2026. Times are Finnish local time.
| Matter | Telephone | Hours |
|---|---|---|
| Existing insurance | 010 3910 391 | Weekdays 09:00-14:30 |
| New insurance or a quote | 010 3910 391 | Weekdays 09:00-16:30 |
| New or existing claim | 010 3910 394 | Weekdays 09:00-12:00 |
Oma Palvelu is available around the clock. Portal availability does not mean a customer service employee answers at night. Prepare one clear question and the details of the relevant policy before contacting the insurer.
What is in Oma Palvelu?
The insurer's guide lists current policy documents, invoices and offers sent to you. You can also exchange authenticated messages and save your documents.
| What you need | Starting point | Your preparation |
|---|---|---|
| Policy details | Policy document | Mark the passage you want to ask about |
| A payment enquiry | Invoices | Have the invoice details ready |
| A change you cannot make yourself | Messages | Describe the change and intended date |
| Authority for another person | Online authorisation | Decide its scope |
The guide says online authorisation lets another person act within the limits you set. Agree what they will handle before creating it. Functions checked on 13 November 2026.
Preparing a claim
POP directs customers to the relevant claim instructions before submitting a notification. When a notification is needed, an online form is available. Documents can be sent through Oma Palvelu, which also shows earlier claims.
Draft a short chronological account of the incident. Separate what you observed from information received from others. Give files names that you will recognise later, then supply the information requested through the insurer's chosen channel. Receipt of a notification and a claim decision are separate stages. Procedure checked on 13 November 2026.
Green Card and travel insurance certificate
A Green Card certifies motor liability insurance. POP's instructions direct you to the relevant vehicle policy under Omat vakuutukset in Oma Palvelu to download it. A travel insurance certificate is found under the travel policy.
Save the required document before departure and check that it identifies the correct vehicle or insured person. The territorial scope must be checked in the policy terms; downloading a certificate alone does not establish cover for the entire journey. Instructions checked on 13 November 2026.
Sending a message
POP's email guidance says it accepts TLS-protected email and that a failed sending attempt generates a notification. Personal matters can also be handled through authenticated portal messages.
Start with the purpose of your message, such as an invoice enquiry, a document request or a question about an existing claim. Put separate questions in separate paragraphs. Keep the reply with the documents relating to that matter.
Frequently asked questions
Yes, but the official page gives different service hours. Choose a calling time appropriate to your enquiry.
The claims number is 010 3910 394. The hours in the table were checked on 13 November 2026.
The Oma Palvelu guide lists both outstanding and previous invoices.
The portal provides online authorisation for insurance and claim matters within limits you set.
Start with the incident-specific instructions. POP says some situations are handled directly by a partner.
The insurer instructs customers to send required documents through Oma Palvelu.
Open the relevant vehicle policy in Oma Palvelu.
The contact page explicitly says that Hevosenkenkä 3 is not a customer service office.
Planning the rest of a trip
SuomiGuide brings together Helsinki accommodation, Tampere restaurants and place rankings. These directories can help with travel planning after preparing your insurance documents.
Sources
Checked on 13 November 2026.
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