Clas Ohlson shops: finding a branch, pickup and returns

Use Clas Ohlson's store finder with a town or postcode to locate a branch. At checkout, Nouda myymälästä means an item picked from that shop's stock. Lähetä myymälään is a separate delivery option. With either service, wait for the collection text message before travelling.

Finding the right branch

Clas Ohlson's store finder provides branch opening information, services and directions. If location detection does not work, enter the town or postcode manually. A missing location permission does not establish that the town has no shop.

The company's locations page includes Helsinki Kamppi, Espoo Sello, Tampere Ratina and Lappeenranta IsoKristiina. A shopping-centre name is useful when a town has several branches.

These are search names, rather than a complete Finnish branch list. Use the individual branch entry for opening information.

Two ways to collect an order

The pickup page explains that a locally stocked item is prepared during the shop's opening hours. A Lähetä myymälään order is delivered to the chosen shop. The practical difference is where the goods come from.

Clas Ohlson states a seven-day holding period for collection parcels. Someone collecting on your behalf needs the customer's name and order number. Service information checked on 13 November 2026.

Availability and delivery choices

The company's terms say local collection cannot be selected when the item is out of stock at that branch. Choose another delivery method or look at a different shop. Finding a product online does not by itself establish the pickup location.

The delivery page also describes home delivery. Its Wolt information names Kamppi, Tripla and Ratina among participating branches. This does not establish coverage for every address or item: the option actually available at checkout determines your order.

A return or a faulty-item complaint?

Clas Ohlson's terms describe a 365-day return policy for unused goods with packaging in as-new condition, with product exceptions. Keep the proof of purchase and packaging while deciding whether an item suits your home. Terms checked on 13 November 2026.

Faulty goods follow a complaint process. The company's FAQ directs customers to a shop or a postal customer return. If the problem is unclear, describe the fault and product number to support. A defect and a change of mind are different grounds; explaining which applies makes the request easier to handle.

Missing confirmation or order

The contact page advises checking the spam folder when an order confirmation is missing. If it is still absent, contact support by phone, chat or email. State the email address used for the purchase and include the order number if available.

SuomiGuide's Kamppi branch listing, Ratina listing and Turku Hansa listing help locate shops. Clas Ohlson handles enquiries about individual orders.

Sources

Checked on 13 November 2026.

• Clas Ohlson: myymälähaku
• Clas Ohlson: sijainnit
• Clas Ohlson: myymälänouto
• Clas Ohlson: toimitustavat
• Clas Ohlson: toimitusehdot
• Clas Ohlson: yleiset kysymykset
• Clas Ohlson: yhteydenotto