Where can you find items lost on Helsinki public transport?
How to ask about a lost item and how long it is kept.
Short answer
HSL says items found on public transport are taken to a lost property office at Helsinki Central Railway Station, in the basement of the West Wing at Elielinaukio 3. HSL reported in 2026 that the office keeps items for the three months required by law, and that only about 24% of them are collected. You can ask about an item free of charge at the office, or for a fee online and by phone. After three months unclaimed items go to charity, sale or recycling.
Why
- HSL's lost property page gives the office address at the Central Station.
- HSL's 2026 release says about 24% of items are collected.
- Yle reports that the storage fee may be at most 17 euros by law.
Details
The most common finds are small items such as keys, books, water bottles and umbrellas.
Tip
Ask in person at the Central Station office to avoid the paid phone line.
What may differ
Items lost on long-distance trains, flights or taxis are handled by other offices.
Common misconception
HSL customer service keeps all lost items.
What actually happens
A separate lost property office handles them.
People also ask
- What should you do if you find a lost item in Finland?
- Luggage storage at Helsinki Central Station
- When is Helsinki Central Station open?
Sources
- HSL: lost propertyChecked at:
- HSL: about a quarter of items left on public transport are collectedChecked at:
- Yle: lost a bag on the train? Watch for hidden feesChecked at:
This answer is for reference only. Opening hours, prices and services change, so check the official sources before you go.
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