Post, parcels and online shopping
Sending letters and parcels, picking up at a service point or locker, tracking, Christmas post deadlines and what you pay when you order from outside the EU.
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How do you notify a change of address in Finland?
DVV says you must make a notification of move every time you move, and one notification at muuttoilmoitus.fi reaches both DVV and Posti.
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How long does Posti keep a parcel for pickup?
Posti's storage table lists 5 days for a parcel at a Parcel Locker or outlet and for a parcel that could not be delivered home.
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Can you order medicines online from abroad to Finland?
Finnish Customs says it is forbidden to order or receive medicines by post from outside the European Economic Area.
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How long does an online shop have to deliver your order in Finland?
Your Europe explains that under EU rules a seller must deliver goods within 30 days unless you agreed on another delivery time.
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Do you pay tax on a gift parcel sent to Finland from outside the EU?
Finnish Customs says a gift from outside the EU usually owes no VAT or customs duty if its value is 45 euros or less.
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How do I spot a fake text message in Posti's name?
The National Cyber Security Centre has warned about text messages sent in Posti's name that ask you to click a link to pay a small fee or confirm details.
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How long can you cancel an online purchase in Finland?
When you buy online from a business, you usually have 14 days to cancel the purchase without giving a reason.
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Do you pay customs duty on online orders from outside the EU in Finland?
Yes.
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How much is a stamp in Finland?
Posti's prices from 2 June 2026 are 3 euros for a domestic letter or card weighing up to 50 g.
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What happens to letters with a wrong or incomplete address in Finland?
Traficom says that if a postal company cannot find the right address or return a letter to the sender, the letter is delivered to Traficom.
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How do you complain about mail delivery in Finland?
Traficom says you should first complain directly to the postal company.
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Who decides where your mailbox must be in Finland?
KKV says customers have a legal obligation to place their mailboxes in a location specified by Posti, the universal service company.
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Does official mail in Finland now come digitally?
The Legal Register Centre says the law on the primacy of digital official mail entered into force on 14 April 2026.
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Is mail forwarding free in Finland?
In Posti's product terms for mail forwarding of 1 January 2023, the permanent change of address and the parallel address are free.
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What is a temporary notification of move in Finland?
DVV says a notification of move is usually permanent.
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Can you send a phone with a lithium battery abroad by post from Finland?
Posti's guide of 21 June 2023 says a single phone with the battery installed is exempt from all markings and can be sent abroad in letter or parcel services.