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    How long does an online shop have to deliver your order in Finland?

    The default delivery time and what to do when it passes.

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    Short answer

    Your Europe explains that under EU rules a seller must deliver goods within 30 days unless you agreed on another delivery time. If the goods do not arrive in time, you should remind the seller and give a reasonable extra period. If the seller still fails to deliver, you can cancel the purchase and get your money back. Minilex notes that the Finnish Consumer Protection Act has the same 30 day rule.

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    Why

    1. Your Europe gives 30 days as the default delivery time.
    2. Your Europe describes the reminder and extra time before cancelling.
    3. Minilex cites the 30 day rule of the Consumer Protection Act.

    Details

    You need not give extra time if you told the seller before buying that the goods had to arrive by a certain date.

    Tip

    If a date matters, write it in the order message before you pay.

    What may differ

    A shop's own terms can give a longer delivery time if you accepted it when ordering.

    Common misconception

    An online shop can take as long as it likes if the product is out of stock.

    What actually happens

    Without another agreement, the 30 day limit applies.

    People also ask

    • Who is responsible if a parcel arrives damaged?
    • What is the right of withdrawal for online shopping?
    • What can you do if a parcel never arrives?

    Sources

    This answer is for reference only. Consumer rights depend on the purchase and the seller, so check the terms or ask the Consumer Advisory Services.

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