Add organization

    How do you complain about mail delivery in Finland?

    Who handles which kind of postal problem.

    Answered at: Checked at:

    Short answer

    Traficom says you should first complain directly to the postal company. If the problem continues, you can contact Traficom, which handles complaints about letter delivery and other breaches of the Postal Act. Traficom does not decide compensation claims or contract disputes. Postal companies are generally liable for damage from delayed, lost or damaged items up to a set amount, and disputes can go to the Consumer Disputes Board.

    Practical: communication, money, services

    Why

    1. Traficom advises complaining first to the postal company.
    2. Traficom says it does not decide compensation claims.
    3. Traficom names the Consumer Disputes Board for disputes over damages.

    Details

    Traficom needs the company's reply and details of the items when you contact it.

    Tip

    Keep tracking codes and screenshots. They help in every step of a complaint.

    What may differ

    Traficom does not supervise the delivery of newspapers or unaddressed advertising.

    Common misconception

    Traficom pays compensation for lost letters.

    What actually happens

    Claims go to the postal company. Traficom does not handle compensation.

    People also ask

    • Who is responsible if a parcel arrives damaged?
    • What happens to letters with a wrong address?
    • How many companies deliver letters in Finland?

    Sources

    This answer is for reference only. Consumer rights depend on the purchase and the seller, so check the terms or ask the Consumer Advisory Services.

    Practical: communication, money, services
    Help