How long can you cancel an online purchase in Finland?
Your right to cancel when you buy online.
Short answer
When you buy online from a business, you usually have 14 days to cancel the purchase without giving a reason. The Finnish Competition and Consumer Authority says that if the seller did not inform you of the right of withdrawal, the period is extended by up to 12 months. Since 19 June 2026 online shops must also offer a cancellation function on their site.
Why
- KKV explains the extension of the withdrawal period up to 12 months.
- Verkkouutiset reported the new mandatory cancellation function from 19 June 2026.
- Your Europe describes the EU rules on cancelling online purchases.
Details
Some purchases have no right of withdrawal, such as made-to-order goods, perishable food and opened sealed hygiene products.
Tip
Save the order confirmation and the seller's terms. They show how to cancel and who pays for the return.
What may differ
The rules apply to purchases from businesses. Buying from a private person is different.
Common misconception
Once an item is delivered, you cannot cancel an online purchase.
What actually happens
You usually have 14 days from receiving the item to cancel.
People also ask
- What is the online shop cancellation button?
- How long is the legal guarantee in the EU?
- Do you pay customs duty on online orders from outside the EU?
Sources
- KKV: Extension of the withdrawal periodChecked at:
- Verkkouutiset: New mandatory function for online shopsChecked at:
- Your Europe: Shopping consumer rightsChecked at:
This answer is for reference only. Consumer rights depend on the purchase and the seller, so check the terms or ask the Consumer Advisory Services.
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