Post, parcels and online shopping
Sending letters and parcels, picking up at a service point or locker, tracking, Christmas post deadlines and what you pay when you order from outside the EU.
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Do you need a customs declaration to send a gift from Finland to another EU country?
Posti's instructions say EU countries do not require a customs declaration or other official paperwork for non-commercial items, such as gifts.
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How do you send a parcel from Finland to a country outside the EU?
Posti says Finnish Customs requires exact electronic content information, based on a customs declaration, for goods sent outside the EU, and Posti forwards it to customs in the destination country.
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What happens to a Posti parcel that nobody collects?
Posti says items not collected by the last pickup date are returned to the sender, who is notified and collects the item at an outlet near their address.
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Which ID do you need to pick up a parcel from Posti?
Posti says a Parcel Locker needs only the opening code, and an outlet needs only the pickup code.
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Can someone else pick up my Posti parcel?
Posti says another person can collect a parcel from a Parcel Locker with the opening code, and from an outlet with the pickup code, without ID or a power of attorney.
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Can you extend the pickup time for a Posti parcel?
Posti says you can extend the pickup time only for parcels waiting at an outlet or a Parcel Locker, and only if the option to extend appears in OmaPosti.
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Which product codes are needed for parcels from outside the EU since November 2026?
Posti explains that from 1 November 2026, shipments worth up to 150 euros need three product identifiers in customs clearance: the online store's own product identifier, the manufacturer's product identifier, and a standard identifier such as EAN or ISBN, if one exists.
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What happens if you do not clear a parcel through customs in time?
Posti says clearance must be done within the time limit stated in the notice you receive.
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What do you need to clear a parcel through Finnish Customs?
Posti says you need a receipt or order confirmation that shows the value of the goods and the sending costs, the nature of the goods, and the country of origin and the sender.
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What is Posti's 3.10 euro handling fee on parcels from outside the EU?
Posti says its handling fee is 3.10 euros when paid online and 3.30 euros when paid at a Posti outlet on pickup.
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How many companies deliver letters in Finland?
In its report to Traficom on the year 2025, published on 30 March 2026, Posti said that besides Posti there are 13 other delivery companies in Finland that deliver letters.
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What if you paid for home delivery but the parcel went to a pickup point?
Verkkouutiset reported advice from the Finnish Competition and Consumer Authority KKV.
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Who is responsible if an online order arrives damaged?
Your Europe answers that a seller cannot blame the carrier when goods arrive damaged.
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What does IOSS mean when you buy online from outside the EU?
IOSS stands for Import One Stop Shop.
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Are small online orders from outside the EU tax-free in Finland?
Before July 2021, goods worth up to 22 euros could come from outside the EU without VAT.
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Do parcels from the Åland Islands need a customs declaration?
The Åland Islands are part of Finland and the EU but outside the EU fiscal territory.