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    What happens to a Posti parcel that nobody collects?

    The return process and its costs.

    Answered at: Checked at:

    Short answer

    Posti says items not collected by the last pickup date are returned to the sender, who is notified and collects the item at an outlet near their address. Senders pay the return cost for parcels, from 5.90 euros, while letters are returned free. Returned parcels that the sender does not collect are kept for 3 months. The recipient can still get them through customer service by paying fees from 10 euros. After that they are destroyed.

    Practical: communication, money, services

    Why

    1. Posti gives the return cost for parcels from 5.90 euros.
    2. Posti says returned parcels are kept for 3 months.
    3. Posti says the recipient can still redeem them for fees from 10 euros.

    Details

    If an online order goes back because you did not collect it, the shop's terms decide what it refunds.

    Tip

    If you will be away, ask the sender to choose home delivery or extend the pickup time in OmaPosti.

    What may differ

    Unclaimed Exchange Locker items go to the lost property service Suomen Löytötavarapalvelu.

    Common misconception

    An uncollected parcel stays at the pickup point until you come.

    What actually happens

    It is returned to the sender after the last pickup day.

    People also ask

    • How long does Posti keep a parcel for pickup?
    • Can you extend the pickup time?
    • Where do lost items go in Finland?

    Sources

    This answer is for reference only. Postal prices and services change, so check Posti before you send.

    Practical: communication, money, services
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