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    What if you paid for home delivery but the parcel went to a pickup point?

    Your options when the delivery you paid for did not happen.

    Answered at: Checked at:

    Short answer

    Verkkouutiset reported advice from the Finnish Competition and Consumer Authority KKV. A paid home delivery that ends up at a pickup point can give a right to compensation. The shop can first arrange a new home delivery quickly. If the parcel is then brought home, there may be no grounds to refund the fee. The shop cannot make the consumer solve the problem with the carrier.

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    Why

    1. Verkkouutiset says paid home delivery can give a right to compensation if the parcel goes to a pickup point.
    2. KKV's expert told Verkkouutiset that the shop can first arrange a new delivery.
    3. Verkkouutiset says the shop cannot move responsibility to the consumer.

    Details

    The carrier can have an acceptable reason not to deliver if the delivery failed because of the consumer.

    Tip

    Write to the shop and ask for a new home delivery or a refund of the delivery fee. Keep the tracking history.

    What may differ

    If the shop refuses, you can contact KKV's Consumer Advisory Services.

    Common misconception

    Once the parcel reaches a pickup point, the shop has done its job.

    What actually happens

    If you paid for home delivery, the shop must deliver home or compensate.

    People also ask

    • Who is responsible if a parcel arrives damaged?
    • How many parcel lockers does Posti have?
    • How long does an online shop have to deliver?

    Sources

    This answer is for reference only. Consumer rights depend on the purchase and the seller, so check the terms or ask the Consumer Advisory Services.

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