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    Can you cancel an HSL penalty fare if you had a valid season ticket?

    When you forgot to show a ticket you had paid for.

    Answered at: Checked at:

    Short answer

    HSL says a penalty fare may be cancelled afterwards, at its discretion, if you had an appropriate and valid season ticket on your personal HSL card when the fare was issued and you reliably proved your identity to the inspector with a photo ID. The cancellation must be done within 30 days at the HSL service point at Helsinki Central Railway Station, and the service fee is €8. Bring the penalty fare ticket, your personal HSL card and an official ID. The single ticket sold by the inspector is not refunded. If you think the fare is unjustified for another reason, HSL has an appeal form on its website.

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    Why

    1. Valid season ticket on a personal HSL card.
    2. Photo ID shown to the inspector.
    3. Within 30 days, fee €8.

    Details

    HSL says another person can cancel the fare for you with a power of attorney if you showed photo ID at the inspection.

    Tip

    Always carry photo ID when you travel on a personal season ticket.

    What may differ

    Cancellation is at HSL's discretion and not guaranteed.

    Common misconception

    A forgotten season ticket never leads to a penalty fare.

    What actually happens

    You get the fare first and may have it cancelled later under HSL's conditions.

    People also ask

    • How much is the penalty fare on HSL?
    • HSL student discount
    • Can you pay HSL tickets with a bank card?

    Sources

    This answer is for reference only. Ticket rules and prices change, so check HSL before you travel.

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