This Helsinki-based service advises consumers and small businesses on problems with insurance, banking and investments, and handles complaints about them. Advice and dispute resolution are free of charge. Topics range from home, property, pet and asset insurance, vehicle and motor insurance, and personal, liability, legal expenses and travel insurance to payments and accounts, loans, and saving and investing.
Cases can be filed through the online service or on paper forms, and help is available in Finnish, Swedish and English. The website has a database of decisions and a comparison of payment accounts. The service is a member of the FIN-NET and INFO networks.
