How to write a review

Have you visited a restaurant, a hotel or another business listed on SuomiGuide? Your review helps others choose and helps the business improve. Here is how.

1. Sign in with Google

You can read SuomiGuide without an account. To write a review, you sign in with a Google account. We only receive your name and email address from Google, never your password. You must be at least 13 years old to create an account. See How to sign in to SuomiGuide.

2. Find the business

Search by name, or open the city and the category. Go to the business page and scroll down to the reviews.

3. Give a rating and describe your experience

• Write about your own visit: what you bought, how you were served, what was good and what could be better.
• Be specific and honest. Critical feedback is welcome as long as it stays to the point.
• Do not include other people's personal data, such as staff surnames or phone numbers.
• Do not add links, advertising or text copied from elsewhere.
• Write soon after your visit, while you still remember the details.

4. Submit

Our moderators read every review. We do not remove reviews because they are negative. We remove content that breaks the rules, such as insults, threats, hate speech and fake reviews. We may also ask you to add details of your experience. The rules are on the Review Moderation page.

What is not allowed

You cannot review your own business or your competitors, and you cannot write a review in exchange for money or gifts. Under the Finnish Consumer Protection Act and the guidance of the Finnish Competition and Consumer Authority (KKV), fake and bought reviews are prohibited. We also say openly that we do not check a receipt or booking for every review. More on this: Why real reviews matter more than fake ones.

Made a mistake? See How to edit or delete your review.

Related

• How to sign in to SuomiGuide
• How to edit or delete your review
• Why real reviews matter more than fake ones
• Review Moderation

Sources

• Finnish Consumer Protection Act 38/1978, chapter 2: marketing, unofficial translation (finlex.fi)
• Finnish Competition and Consumer Authority (KKV): Consumer reviews (kkv.fi)