The site isn't working: what to check

Is a page not loading, a map not showing or a form not sending? Most often the cause is in the browser. Go through these points before you write to us.

1. The basics

• Reload the page.
• Try another browser or another device.
• Update your browser to the latest version.
• Check your internet connection. If other websites are slow too, the problem is not on our side.

2. Cookies and cookie settings

• Maps, videos and widgets from other services are in the category "External content". They load only after you accept this category. Until then, only a placeholder is shown.
• You can change your choice at any time with the "Cookie settings" link at the bottom of every page.
• If you block all cookies in your browser, sign-in and forms may stop working. Strictly necessary cookies are needed.

More on this: What cookies does SuomiGuide use? and Cookie Policy.

3. Cache and extensions

• Clear your browser cache and cookies. Note that this signs you out.
• Try a private browsing window.
• Turn off your ad blocker and other extensions for a moment. They can block forms and maps.

4. You cannot sign in

Signing in works only with a Google account. If the problem is with that, see Can't sign in with Google?.

5. If nothing helps

Write to our support team at [email protected]. Include the site name SuomiGuide and a subject, for example "Site not working". Also tell us:

• the link to the page with the problem,
• what you did and what happened,
• your device, browser and its version,
• a screenshot, if possible.

We do not offer phone support. We reply by email as soon as we can, see How to check the status of your request.

Related

• Can't sign in with Google?
• What cookies does SuomiGuide use?
• How to check the status of your request
• Cookie Policy

Sources

• Cookie Policy (SuomiGuide)
• Google: Clear cache and cookies (support.google.com)