How to check the status of your request

Did you send us a form or an email and have not heard back yet? We have no separate ticket system and no phone support. All communication is by email. This is how you check where your request stands.

1. Check your email

• Also look in your spam and promotions folders.
• Search for SuomiGuide or for the addresses [email protected], [email protected] and [email protected].
• Check that you entered the right email address in the form.

2. How long does it take?

• Corrections to business information with the Report an error form: usually within 5 working days.
• Reports of illegal content: we aim to answer within 5 working days.
• New businesses sent with the Add your business for free form and other questions: we reply as soon as we can.

At busy times it can take longer. If the change does not show on the page yet, it may still be under review. If you disagree with our decision about content, you can ask for a new review within 6 months by replying to our message. More about corrections: How to correct information in a business listing.

3. Ask about the status

If you have not received a reply within a reasonable time, reply in the same email thread or write again. Include:

• when you sent your message and with which form or to which address,
• the name of the business and the link to its page,
• what you asked for.

General questions: [email protected]. If you cannot find the answer in the help centre, write to our support team at [email protected] and include the site name SuomiGuide and a subject. Payments and invoices: [email protected].

Please do not send the same request many times: it does not make it faster. All ways to reach us: How to contact us.

Related

• How to correct information in a business listing
• How to contact us
• The site isn't working: what to check
• Contacts

Sources

• Contacts (SuomiGuide)
• Terms of Use (SuomiGuide)
• Legal Information (SuomiGuide)