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    How do you complain about a taxi trip in Finland?

    Price disputes, no-shows and poor service.

    Answered at: Checked at:

    Short answer

    Traficom says that if you had problems with a taxi trip, such as a price dispute, a taxi that never came or poor service, you should first contact the party you ordered from, meaning the dispatch centre or the taxi operator. The Complaint Assistant can help you write the complaint. If Kela or a municipality paid for the trip, contact them instead. If the complaint does not solve the issue, contact Consumer Advisory Services. Business passengers and people who need accessible transport can also notify Traficom of taxi problems, which it uses in its supervision. KKV advises filing the complaint in writing as soon as possible.

    Transport, roads, car rental

    Why

    1. First the dispatch centre or company.
    2. Then Consumer Advisory Services.
    3. Kela or municipal trips: contact them.

    Details

    KKV says you should always complain in writing and can use the Complaint Assistant.

    Tip

    Keep the receipt; it shows the date, time and identity of the taxi.

    What may differ

    Traficom uses notifications in its supervision; for your own refund, go through the company and Consumer Advisory Services.

    Common misconception

    Taxi complaints go straight to the police.

    What actually happens

    Traficom says to complain to the company first and then to Consumer Advisory Services.

    People also ask

    • Can you get your money back for a bad taxi trip?
    • Must a taxi driver tell you the fare?
    • What is a Kela taxi?

    Sources

    This answer is for reference only. Taxi rules are changing in stages in 2026–2027, so check Traficom and the Finnish Competition and Consumer Authority.

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