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    What does the Finnish Consumer Advisory Service do?

    The first stop for consumer problems in Finland.

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    Short answer

    The Consumer Advisory Services, part of the Finnish Competition and Consumer Authority (KKV), give instructions, advice and mediation in disputes between consumers and companies. They can also help with state and municipal services. You can call 09 5110 1200 for service in Finnish or 09 5110 1201 in Swedish, or use the online contact form. The kuluttajaneuvonta.fi site also has a complaint assistant to help you write to the company first.

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    Why

    1. KKV says the service gives instructions, advice and mediation in consumer disputes.
    2. The phone number for service in Finnish is 09 5110 1200.
    3. KKV offers a complaint templates service to help consumers write to the company.

    Details

    Calls to 09 numbers cost the domestic call rate of your own subscription. Mediation starts only at the consumer's initiative.

    Tip

    Contact the company first in writing. The Consumer Advisory Services usually ask whether you have done so.

    What may differ

    For disputes with sellers in other EU countries, contact the European Consumer Centre Finland instead.

    Common misconception

    Consumer advice in Finland costs money.

    What actually happens

    The advice is free. You pay only the normal cost of the phone call.

    People also ask

    • What is the Consumer Disputes Board in Finland?
    • Who helps with a dispute with a seller in another EU country?
    • Does paying by credit card protect a purchase in Finland?

    Sources

    This answer is for reference only. Consumer rules can change and cases differ, so check KKV or the Consumer Advisory Services.

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