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    What if an online store does not refund you after you cancel?

    Refunds after cancelling an online purchase.

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    Short answer

    When you withdraw from an online purchase, the seller must refund the payment at the latest within 14 days of receiving your withdrawal notice, KKV explains. If the seller does not refund you and you paid by credit card, you can contact the credit card company to ask for the refund. For a purchase from another EU country, the European Consumer Centre in Finland can help you contact the seller.

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    Why

    1. KKV gives 14 days from the withdrawal notice for the refund.
    2. It advises contacting the credit card company if the seller refuses.
    3. The European Consumer Centre helps with disputes with sellers in other EU countries.

    Details

    KKV notes that the Consumer Protection Act sets no deadline for making a claim to the creditor who financed the purchase.

    Tip

    Send your withdrawal in writing, for example by email, and keep a copy with the date.

    What may differ

    Some products, such as goods made to order, may have no right of withdrawal.

    Common misconception

    An online store can keep your money for months after you return the goods.

    What actually happens

    The refund deadline is 14 days from your withdrawal notice.

    People also ask

    • Does paying by credit card protect a purchase in Finland?
    • Who helps with a dispute with a seller in another EU country?
    • Do you have to accept a gift card instead of a refund?

    Sources

    This answer is for reference only. Consumer rules can change and cases differ, so check KKV or the Consumer Advisory Services.

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