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    Who helps with a dispute with a seller in another EU country?

    The ECC network for EU, Norway and Iceland.

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    Short answer

    Contact the European Consumer Centre (ECC) in your country of residence, not in the seller's country. ECCs exist in every EU country and in Norway and Iceland. Your Europe explains that the ECC can answer in your language, explain your rights, advise on the complaint and help reach a settlement with the foreign seller, free of charge. It first checks that you have already complained to the seller in writing.

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    Why

    1. Your Europe advises contacting the ECC of your own country.
    2. ECCs operate in all EU countries plus Norway and Iceland.
    3. The European Commission funds the ECC network.

    Details

    The ECC cannot make binding decisions or force a seller to pay. If no settlement is reached, it can point you to a dispute resolution body or the courts.

    Tip

    Collect the order confirmation, receipts and all messages with the seller before you contact the ECC.

    What may differ

    Disputes with a seller in Finland go to the Finnish Consumer Advisory Services instead.

    Common misconception

    You have to hire a lawyer in the seller's country.

    What actually happens

    Your own country's ECC helps for free and contacts its colleagues in the seller's country.

    People also ask

    • What is the Consumer Disputes Board in Finland?
    • What if an online store does not refund you after you cancel?
    • Does paying by credit card protect a purchase in Finland?

    Sources

    This answer is for reference only. Consumer rules can change and cases differ, so check KKV or the Consumer Advisory Services.

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