Add organization

    How to report illegal content

    Author:
    Created at:
    Updated at:

    If you see something on SuomiGuide that you believe is illegal, you can report it to us. It can be a review, a comment, a photo or a text.

    What can you report?

    • defamation and serious accusations
    • threats and hate speech
    • personal data about you or others, such as a phone number or an address
    • photos or texts used without permission from the rights holder
    • fraud and fake offers

    Is it only wrong information about a business, such as the address or opening hours? Use the Report an error form. Do you disagree with a review? See How to complain about an unfair or fake review.

    How to report

    Send an email to [email protected] with the subject "Content complaint". Include:

    • the link (URL) to the content
    • why you believe it is illegal
    • your name and email address
    • a statement that the information you give is accurate and complete

    A separate reporting form will come later.

    What happens next?

    • We confirm that we have received your report.
    • We assess it carefully and objectively. We aim to answer within 5 working days.
    • We tell you what we decided and how you can challenge it.
    • The person who published the content is told if we remove it and why.
    • You can ask for a new review of the decision within 6 months. A person, not an automated system, handles it.

    If someone's life or safety may be at risk, we inform the police. In an emergency, call 112 yourself.

    Which rules do we follow?

    Finland is an EU member, so the EU Digital Services Act (DSA) applies directly in Finland. We handle reports under its Article 16. In Finland the DSA is supervised by the Digital Services Coordinator, the Finnish Transport and Communications Agency Traficom. We process personal data under the Finnish Data Protection Act. More: Terms of Use (sections 5 and 6) and Legal Information.

    Related

    Sources

    SuomiGuide Customer Care
    By:

    Suomiguide Customer Care

    Post: We answer questions about the catalogue, listings, reviews and paid services

    We are the SuomiGuide customer care team. We help visitors and business owners use the catalogue: sign in, add or correct a business, write a review or order a…

    Visit author

    What cookies does SuomiGuide use?

    SuomiGuide uses only necessary cookies by default. Analytics and marketing only with your consent. How to choose and change your choice.

    How we handle personal data

    Which personal data SuomiGuide handles, who receives it, how long it is kept and how to use your rights. A short summary in plain words.

    0 comments

    Log in to leave a comment

      Help