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    Can you get a refund or compensation if a long-distance bus is cancelled or delayed?

    Refund, rerouting and the 50 percent rule on EU bus services.

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    Short answer

    Your Europe says that if a long-distance service of 250 km or more is cancelled, you can choose a refund within 14 days, with a free return to the departure point if needed, or continue or be rerouted at no extra cost at the earliest opportunity. The same choice applies when departure is delayed by more than two hours. If the company does not offer these options at the time, you can later claim a refund plus compensation of 50 percent of the ticket price. The company must pay within one month of your request.

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    Why

    1. A refund is paid within 14 days.
    2. The choice applies to delays of more than two hours.
    3. The 50 percent compensation is paid within one month.

    Details

    Your Europe says an early departure is treated like a cancellation and gives the same rights.

    Tip

    Keep your ticket and write down the time you were told about the cancellation.

    What may differ

    Your Europe says the company must inform passengers no later than 30 minutes after the scheduled departure time.

    Common misconception

    A cancelled bus only gives you a new ticket.

    What actually happens

    You can choose a refund instead of rerouting.

    People also ask

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    • Train delay compensation in Finland

    Sources

    This answer is for reference only. Passenger rights depend on the airline, route and situation, so check Your Europe or the European Consumer Centre.

    Transport, roads, car rental
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