What are the deadlines for lost, delayed or damaged luggage claims?
Step by step after a baggage problem.
Short answer
The European Consumer Centre in Germany explains the deadlines for checked luggage. For damage you have up to 7 days to claim from the airline. For delayed luggage you must contact the airline within 21 days of receiving it to claim the cost of replacement items. If you have not received your luggage within 21 days, it is legally considered lost, and you can claim the value of the suitcase and its contents. Report the problem at the airport before you leave.
Why
- The European Consumer Centre Germany gives the 7-day and 21-day deadlines.
- The European Consumer Centre Ireland says a bag is officially lost after 21 days.
- Compensation for damage is based on the current value, not the purchase price.
Details
The airline's liability is limited by the Montreal Convention unless you declared a higher value at check-in.
Tip
Fill in a property irregularity report (PIR) at the baggage desk and keep all receipts.
What may differ
Travel insurance may cover more than the airline. Check your policy.
Common misconception
You can claim for a damaged suitcase at any time.
What actually happens
The deadline for damage is only 7 days.
People also ask
- How much compensation do you get for a delayed flight?
- How many power banks can you take on a flight?
- Do you need travel insurance for Finland?
Sources
This answer is for reference only. Passenger rights depend on the airline, route and situation, so check Your Europe or the European Consumer Centre.
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