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    Do VR train tickets cost extra at a kiosk or by phone?

    Where tickets are sold and which channels add fees.

    Answered at: Checked at:

    Short answer

    VR announced that a 1 euro service fee applies at R-kioski also to commuter tickets, and that the same fee was introduced for its phone service, which also has a call charge of 3.55 euros plus the local network or mobile charge. The fee is per order, except for single tickets at R-kioski, where it is per ticket. VR's service quality report lists the website, the VR Matkalla app and ticket machines as digital sales channels.

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    Why

    1. VR states the 1 euro fee at R-kioski and by phone.
    2. VR gives the 3.55 euro call charge for the phone service.
    3. VR's quality report lists the digital sales channels.

    Details

    VR also reinstated service fees at its ticket sales points, which are at Helsinki and Tampere stations.

    Tip

    VR's announcement lists ticket machines, R-kiosks, the phone service and sales points as the channels with the fee changes.

    What may differ

    VR's quality report says tickets can also be bought from conductors on long-distance trains.

    Common misconception

    Tickets are cheapest at the station counter.

    What actually happens

    VR charges a service fee at its sales points too.

    People also ask

    • Where can you change a VR ticket in person?
    • How far ahead can you buy VR tickets?
    • What age is a child ticket on VR trains?

    Sources

    This answer is for reference only. Train timetables, prices and services change, so check VR before you travel.

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