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    How early must you ask for assistance on a long-distance bus in the EU?

    Rights of bus passengers with reduced mobility.

    Answered at: Checked at:

    Short answer

    Traficom says bus and coach passengers with disabilities or reduced mobility should notify their need for assistance when booking, or at the latest 36 hours before the journey. You must then contact the assistant by the time the carrier gives. If no time has been given, report to the assistance meeting point no later than 30 minutes before departure. Sometimes the information is given by phone or with an online form.

    Transport, roads, car rental

    Why

    1. Notify at the latest 36 hours before.
    2. Report 30 minutes before departure if no time is given.
    3. Best to mention it when booking.

    Details

    Your Europe says a lost or damaged wheelchair or mobility aid on a long-distance bus is compensated at the cost of repair or replacement.

    Tip

    Keep the booking confirmation that shows you notified the need for assistance.

    What may differ

    Finnair says it can ask the bus company to use a bus with a wheelchair lift on its Tampere and Turku bus links if told 48 hours ahead.

    Common misconception

    Bus companies must help without any advance notice.

    What actually happens

    You should notify at least 36 hours in advance.

    People also ask

    • Which bus journeys are covered by EU passenger rights?
    • How do you book assistance on VR trains?
    • Can you take a large suitcase on a long-distance bus?

    Sources

    This answer is for reference only. Passenger rights depend on the airline, route and situation, so check Your Europe or the European Consumer Centre.

    Transport, roads, car rental
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