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    How long do you have to complain about a long-distance bus journey in the EU?

    Complaint deadlines under the EU bus rules.

    Answered at: Checked at:

    Short answer

    Your Europe says you must complain to the bus company within three months of the date of the scheduled service. The company must acknowledge your complaint within one month and give you a final reply within three months of receiving it. If you are not happy with the answer, you can contact the national authority, which gives a non-binding opinion.

    Transport, roads, car rental

    Why

    1. Complain within three months of the service.
    2. The company acknowledges within one month.
    3. The final reply comes within three months.

    Details

    Your Europe says a lost or damaged wheelchair or mobility aid is compensated to cover repair or replacement.

    Tip

    Send the complaint in writing and keep a copy with the date.

    What may differ

    Your Europe last checked the page on 11 May 2026.

    Common misconception

    There is no deadline for complaining about a bus trip.

    What actually happens

    The deadline is three months from the scheduled service.

    People also ask

    • Which bus journeys are covered by EU passenger rights?
    • Can you get compensation for a cancelled long-distance bus?
    • Deadlines for lost or damaged luggage claims

    Sources

    This answer is for reference only. Passenger rights depend on the airline, route and situation, so check Your Europe or the European Consumer Centre.

    Transport, roads, car rental
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