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    How much compensation do you get if a ferry arrives late?

    The EU compensation table for late ships.

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    Short answer

    Your Europe sets out the compensation as a share of the ticket price. For journeys of up to four hours, a delay of one hour or more gives 25 percent and two hours or more gives 50 percent. For four to eight hours the limits are two and four hours, for eight to 24 hours three and six hours, and for journeys over 24 hours six and twelve hours. The carrier must pay within one month of your request. No compensation is due if the delay was caused by severe weather or unavoidable extraordinary circumstances, and cruises are excluded.

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    Why

    1. Up to 4 hours: 25% after 1 hour, 50% after 2 hours.
    2. Over 24 hours: 25% after 6 hours, 50% after 12 hours.
    3. Payment is due within one month of the request.

    Details

    Your Europe says ships carrying up to 12 passengers and crossings under 500 metres are outside the rules.

    Tip

    Note the actual arrival time and keep your ticket or booking confirmation.

    What may differ

    Your Europe says the compensation is based on the arrival delay at the final destination.

    Common misconception

    A late ferry never gives you any money back.

    What actually happens

    A late arrival can give 25 or 50 percent of the ticket price.

    People also ask

    • What are your rights if a ferry from Finland is cancelled or delayed?
    • Do you get a hotel if a ferry is cancelled because of weather?
    • How many people travel between Helsinki and Tallinn?

    Sources

    This answer is for reference only. Passenger rights depend on the airline, route and situation, so check Your Europe or the European Consumer Centre.

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