What compensation do you get for a delayed train in Finland?
Your rights when a long-distance train runs late.
Short answer
Traficom explains that on long-distance trains you are entitled to compensation of 25% of the ticket price for a delay of 60 to 119 minutes at your destination, and 50% for a delay of 120 minutes or more. If a delay of at least 60 minutes is expected, you can also choose a refund or travel by another route. VR handles claims on its compensation page.
Why
- Traficom gives 25% compensation for delays of 60 to 119 minutes.
- Traficom gives 50% for delays of 120 minutes or more.
- KKV explains how to complain if you disagree with the train company's decision.
Details
Keep your ticket and note the actual arrival time. If you disagree with the decision, you can contact the Consumer Advisory Services and the Consumer Disputes Board.
Tip
Claim soon after the trip. The VR app and website guide you through the form.
What may differ
Commuter trains and HSL services follow different rules. The figures above are for long-distance trains.
Common misconception
In Finland you get money back for any train delay, even 10 minutes.
What actually happens
Compensation on long-distance trains starts at a delay of 60 minutes.
People also ask
- Is there a student discount on VR trains?
- Is there a night train to Lapland?
- Is there a train from Finland to Sweden?
Sources
- Traficom: Rail passenger rightsChecked at:
- VR: Compensation for delaysChecked at:
- KKV: Filing a complaint about a train journeyChecked at:
This answer is for reference only. Timetables, prices and discounts change, so check VR before you book.
Transport, roads, car rentalRelated questions
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Can you get assistance at Kamppi bus station if you have reduced mobility?
Matkahuolto says assistance for disabled people and people with reduced mobility is available at Helsinki bus station, in the long-distance coach terminal of the Kamppi Shopping Centre.
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Can you store luggage at Kamppi bus station in Helsinki?
The Kamppi Centre says the long-distance transport terminal is open 24/7 and that you can leave luggage for short or long periods in the 24/7 storage.
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Where do long-distance buses leave from in Helsinki?
Matkahuolto says the Kamppi long-distance terminal is the hub of public transport in Helsinki and is open 24/7.
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How do you get to Vuosaari Harbour in Helsinki by public transport?
Port of Helsinki says the Hansa Terminal is in Vuosaari Harbour, about 3 kilometres from the nearest metro station, Vuosaari.