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    What are your rights if a long-distance train is cancelled or 60 minutes late in Finland?

    EU rail passenger rights as applied by the Finnish Consumer Ombudsman.

    Answered at: Checked at:

    Short answer

    Kaleva reported the Finnish Competition and Consumer Authority's position: when a long-distance train is cancelled or at least 60 minutes late, the passenger can choose a refund of the ticket or rerouting, whatever the reason for the cancellation. The new journey must come without extra cost. Verkkouutiset reported that after strikes in February 2024, VR had charged price differences, and after the Consumer Ombudsman's demand it corrected its information and compensated passengers.

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    Why

    1. Kaleva reports the choice of refund or rerouting after 60 minutes.
    2. Kaleva says the reason for the cancellation does not matter.
    3. Verkkouutiset reported VR compensating passengers after the Ombudsman's demand.

    Details

    A railway company cannot simply refund the ticket automatically if the passenger wants rerouting, KKV says.

    Tip

    Ask for rerouting before you buy a new ticket yourself, and keep receipts of any extra costs.

    What may differ

    Separate delay compensation can also apply when you arrive late.

    Common misconception

    If the train is cancelled because of a strike, you only get your money back.

    What actually happens

    You can also choose a new journey at no extra cost.

    People also ask

    • Train delay compensation in Finland
    • Are Finnish trains on time?
    • Where can you change a VR ticket in person?

    Sources

    This answer is for reference only. Train timetables, prices and services change, so check VR before you travel.

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