Where can you buy or change a VR ticket in person?
The channels for changing tickets and what they cost.
Short answer
VR says you can change your ticket in the app or at vr.fi. You can also call customer support on 0100 3232, which costs 0.06 euros per minute plus the local network or mobile charge, or visit the ticket office at Helsinki or Tampere station. VR's service quality report also lists station ticket offices and R-kiosks among the places where tickets are sold.
Why
- VR names the app and vr.fi for ticket changes.
- VR gives the customer support number and price.
- VR names the ticket offices at Helsinki and Tampere stations.
Details
Price differences between the old and new ticket may apply when you change, depending on the ticket type.
Tip
Change tickets in the app or at vr.fi when you can. You do not need to queue or call.
What may differ
If VR cancels your train, KKV says you are entitled to rerouting without extra cost.
Common misconception
Every major station has a VR ticket office.
What actually happens
VR names only Helsinki and Tampere for in-person service.
People also ask
- Do VR tickets cost extra at a kiosk or by phone?
- What are your rights if a long-distance train is cancelled?
- Train delay compensation in Finland
Sources
- VR: Train ticketsChecked at:
- VR service quality report 2024 (ERA)Checked at:
- Kaleva: KKV says passenger rights were breached when VR cancelled trainsChecked at:
This answer is for reference only. Train timetables, prices and services change, so check VR before you travel.
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