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    Where do you find lost property at Helsinki Airport?

    Lost property and missing bags at Helsinki Airport.

    Answered at: Checked at:

    Short answer

    Finavia says lost and found items at Helsinki Airport are collected by Excess Baggage Company, which is in the arrivals hall on floor 1, and you can register a lost item online. Some airlines also deliver items left on the plane to the same company. Checked baggage that was accepted for a flight but does not arrive on the baggage carousel is not lost property, so you should contact the airline or the ground handling company about it.

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    Why

    1. Lost items go to Excess Baggage Company.
    2. The desk is in the arrivals hall on floor 1.
    3. Missing checked bags are handled by the airline.

    Details

    Finavia says you can contact your airline's arrival services about items left on the plane when you reach the baggage hall.

    Tip

    If you notice the loss before leaving the baggage hall, ask the airline's arrival desk straight away.

    What may differ

    Finavia customer service can be reached around the clock on +358 200 14636.

    Common misconception

    A bag that does not arrive on the carousel is handled by the airport's lost property.

    What actually happens

    Missing checked bags are handled by the airline or ground handler.

    People also ask

    • Where do you ask about lost items at other Finnish airports?
    • Deadlines for lost or damaged luggage claims
    • Does Helsinki Airport still have Terminal 1 and 2?

    Sources

    This answer is for reference only. Timetables, routes and airport services change, so check Finavia and HSL before you travel.

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