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    What is the new cancellation function in online shops in Finland?

    A new tool that makes using the right of withdrawal easier.

    Answered at: Checked at:

    Short answer

    From 19 June 2026, online shops selling to consumers must have a cancellation function on their website. Verkkouutiset reported that the change makes it easier to use the right of withdrawal, as you no longer need to find an email address or fill in a separate form. The usual withdrawal period is 14 days.

    Practical: communication, money, services

    Why

    1. Verkkouutiset reported the mandatory cancellation function from 19 June 2026.
    2. The function is for using the right of withdrawal, according to the report.
    3. KKV explains the withdrawal period rules for online shops.

    Details

    The function must be easy to find. If you cannot find it, you can still cancel by another clear message to the seller.

    Tip

    Take a screenshot of the confirmation when you cancel. It proves the date.

    What may differ

    Shops outside the EU may not follow EU consumer rules in the same way.

    Common misconception

    You must call the shop to cancel an online order.

    What actually happens

    Online shops must now offer a cancellation function on their site.

    People also ask

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    Sources

    This answer is for reference only. Consumer rights depend on the purchase and the seller, so check the terms or ask the Consumer Advisory Services.

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